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More Than Trust: Compliance in Instantaneous Human-robot Interactions

conference contribution
posted on 2024-06-19, 08:33 authored by Sachini Weerawardhana, Michael E Akintunde, Peta Masters, Aaron Roberts, Genovefa KefalidouGenovefa Kefalidou, Yang Lu, Gerard Canal, Nicole Lehchevska, Elisabeth Halvorsen, Wei Wei, Luc Moreau

Compliance is when a human positivelyresponds to a request or a recommendation given by a system.For example, when prompted, providing your thumbprint foran automated biometric scanner at the airport or starting towatch a new TV show on a streaming service ‘we think youwill love’. In trust-related research, compliance is frequentlyused as a behavioural measure of trust. When evaluating thecompliance-trust association in experimental settings, typically,the participants agree, when asked, that they complied becausethey trusted the system. We developed three scenarios ininstantaneous settings where compliance with an instructiondelivered by a robot would typically be ascribed to trust.However, rather than asking, ‘Did you trust?’, we asked, ‘Whydid you comply?’ In a thematic analysis of responses, wediscovered robot design characteristics and sources not relatedto the design that persuade humans to comply with instructionsdelivered by a robot.

History

Author affiliation

College of Science & Engineering Comp' & Math' Sciences

Source

2024 IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)

Version

  • AM (Accepted Manuscript)

Published in

Proceedings of 2024 IEEE International Conference on Robot and Human Interactive Communication (RO-MAN

Publisher

IEEE

Copyright date

2024

Available date

2024-08-31

Publisher DOI

Temporal coverage: start date

2024-08-26

Temporal coverage: end date

2024-08-30

Language

en

Deposited by

Dr Genovefa Kefalidou

Deposit date

2024-06-13

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