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Cyberslacking in the Workplace: Antecedents and Effects on Job Performance

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journal contribution
posted on 2023-06-28, 15:28 authored by Viswanath Venkatesh, Christy Cheung, Fred Davis, Zach Lee
Employees’ nonwork use of information technology (IT), or cyberslacking, is of growing concern due to its erosion of job performance and other negative organizational consequences. Research on cyberslacking antecedents has drawn on diverse theoretical perspectives, resulting in the lack of a cohesive explanation of cyberslacking. Further, prior studies have generally overlooked IT-specific variables. To address cyberslacking problems in organizations, as well as research gaps in the literature, we used a combination of a literature-based approach and a qualitative inquiry to develop a model of cyberslacking that includes a 2×2 typology of antecedents. The proposed model was tested and supported in a three-wave field study of 395 employees in a U.S. Fortune-100 organization. This study organizes antecedents from diverse research streams and validates their relative impact on cyberslacking, thus providing a cohesive theoretical explanation of cyberslacking. This study also incorporates contextualization (i.e., IT-specific factors) into theory development and enriches the IS literature by examining the nonwork aspects of IT use and their negative consequences to organizations. In addition, the results provide practitioners with insights into the nonwork use of IT in organizations, particularly regarding how they can take organizational action to mitigate cyberslacking and maintain employee productivity.

History

Author affiliation

School of Business, University of Leicester

Version

  • VoR (Version of Record)

Published in

MIS Quarterly

Volume

47

Issue

1

Pagination

281 - 316

Publisher

MIS Quarterly

issn

0276-7783

eissn

2162-9730

Copyright date

2023

Available date

2023-06-28

Language

en

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