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How do we understand worker silence despite poor conditions – as the actress said to the woman bishop

journal contribution
posted on 2018-04-09, 08:43 authored by D Dean, Anne-Marie Greene
This article considers the customary choice of silence over voice of two groups of UK workers – women clergy and women actors – who routinely tolerate poor quality conditions rather than express dissatisfaction. We argue that a key mediating factor is an expanded version of Hirschman’s (1970) concept of loyalty. The article considers how occupational ideologies facilitate loyalty as adaptation to disadvantage in ways that discourage voice, in framing silence as positive. Consequently, we also identify this type of loyalty as potentially salient in understanding silence in other occupations. A descriptive model comparing strength of occupational ideology and voicing of dissatisfaction is outlined, and through discussion of findings the article offers conceptual refinements of loyalty in accounting for worker silence.

History

Citation

Human Relations, 2017, 70 (10), pp. 1237-1257

Author affiliation

/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/School of Business

Version

  • AM (Accepted Manuscript)

Published in

Human Relations

Publisher

SAGE Publications

issn

0018-7267

eissn

1741-282X

Acceptance date

2017-05-12

Copyright date

2017

Available date

2018-04-09

Publisher version

http://journals.sagepub.com/doi/10.1177/0018726717694371

Language

en

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