Narratives of individual capacities: Positive organisational scholarship amongst child welfare workers in Norway

Child welfare services across the world are often criticised for the quality of service and care that they provide. Whilst the validity of some of these criticisms is debatable, critics often neglect to take into account the intense nature and working conditions of this work, staff mental health and well-being, and the range of work-related psychosocial risks in child welfare workers’ (CWW) daily work. Therefore, the aim of the present study is to explore CWW work experiences and personal capacities to conduct their work. We achieve this through the lens of positive organisational scholarship and in-depth interviews with sixteen CWW in Norway. Thematic narrative analysis yielded five distinct personal capacities: showing commitment and going the extra mile, viewing challenges as opportunities for learning and growth, demonstrating confidence and efficacy beliefs, controlling work behaviours and prioritising work tasks. These personal capacities enabled CWW to perform their work despite excessive pressure and demands at work, since they serve as protective factors for their well-being and performance. Our in-depth findings highlight the utility of making more resources available for building and maintaining individual capacities to support this work group, especially when changing the nature of the work and working conditions is not feasible.