University of Leicester
Browse
JMO_Operational+delimas+in+safety+critical+industries+_Final+version_AA+(1).pdf (948.83 kB)

Operational dilemmas in safety-critical industries: the tension between organizational reputational concerns and the effective communication of risk

Download (948.83 kB)
journal contribution
posted on 2019-04-25, 13:32 authored by Ambisisi Ambituuni, Chibuzo Ejiogu, Amanze Ejiogu, Maktoba Omar
Organizations involved in safety-critical operations often deal with operational tensions especially when involved in safety-critical incidents that is likely to violate safety. In this paper, we set out to understand how the disclosures of safety-critical incidents take place in the face of reputational tension. Based on the case of the Nigerian National Petroleum Corporation (NNPC), we draw on image repair theory (IRT) and information manipulation theory (IMT) and adopt discourse analysis as a method of analysing safety-critical incident press releases and reports from the NNPC. We found NNPC deploying image repair as part of incident disclosures to deflect attention, evade blame and avoid issuing apologies. This is supported by the by violation of the conversational maxims. The paper provides a theoretical model for discursively assessing the practices of incident information disclosure by an organization in the face of reputational tension, and further assesses the risk communication implications of such practices.

History

Citation

Journal of Management and Organization, 2019

Author affiliation

/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/School of Business

Version

  • AM (Accepted Manuscript)

Published in

Journal of Management and Organization

Publisher

Cambridge University Press (CUP)

issn

1833-3672

Acceptance date

2019-03-26

Copyright date

2019

Available date

2019-09-14

Publisher version

https://www.cambridge.org/core/journals/journal-of-management-and-organization/article/operational-dilemmas-in-safetycritical-industries-the-tension-between-organizational-reputational-concerns-and-the-effective-communication-of-risk/4DBBBFA561E2862D0BC6A123516ED8D3

Language

en

Usage metrics

    University of Leicester Publications

    Categories

    Keywords

    Exports

    RefWorks
    BibTeX
    Ref. manager
    Endnote
    DataCite
    NLM
    DC