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Pillar or platform-a taxonomy for process improvement activities in public services

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journal contribution
posted on 2019-04-16, 15:24 authored by Nicola Bateman, Sarah Lethbridge, Ann Esain
esearch into Lean in public services and particularly implementation, needs to develop from reporting cases to provide a taxonomy for researchers and practitioners. The paper outlines two approaches to process improvement activities (PIAs)—’Pillar’ and ‘Platform’ and tests the validity of these approaches through two organizational case studies (96 PIAs are considered). The degree to which this taxonomy supports decision-making is explored and issues associated with implementation are discussed.

History

Citation

Public Money and Management, 2018, 38 (1), pp. 5-12 (8)

Author affiliation

/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/School of Business

Version

  • AM (Accepted Manuscript)

Published in

Public Money and Management

Publisher

Taylor & Francis (Routledge) for Chartered Institute of Public Finance and Accountancy

issn

0954-0962

eissn

1467-9302

Copyright date

2017

Available date

2019-04-27

Publisher version

https://www.tandfonline.com/doi/full/10.1080/09540962.2018.1389487

Notes

The file associated with this record is under embargo until 18 months after publication, in accordance with the publisher's self-archiving policy. The full text may be available through the publisher links provided above.

Language

en

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