Regulatory Developments in Mediation and in Technology Supported Mediation Schemes in the UK

This article discusses recent developments in the regulation and practice of mediation in the UK. It examines where regulation can be most useful and discusses the increasing use of technology in four areas: car accident claims, domain names disputes, contractual businesses disputes, and small claims. The articles concludes by noting the need to promote mediation in appropriate cases, but only once empirical research has been conducted to identify in which type of cases would mediation would be most useful.