The difference of ‘being diverse’: city branding and multiculturalism in the ‘Leicester Model’

This city profile on Leicester focuses on the representation of ethnical diversity in city branding. Through a historical approach, the paper discusses how the local authorities have taken advantage of the arrival of different migration flows into the city, in order to redefine its post-industrial identity in terms of multiculturalism, tolerance and inclusivity. In so doing, the paper emphasises the combination of deliberate marketing communicative activities, the provision of services for attracting and retaining foreign businesses and the creation of an open urban milieu where various ethnic groups are free to express and celebrate their own cultures through festivals and events. The paper identifies the alignment between place communication and place ‘offerings’ development as the crucial element underpinning Leicester's model for multicultural cooperation and critically assesses the recent challenges that are being posed to the sustainment of a multicultural city image.